Customer Service

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Get in touch by email
To contact us by email, please fill out the form.

Order Inquiries

For questions about existing orders or general assistance, please contact our Support team at 1.888.841.4726, and press 2. You can also visit our website to track your order. To place an order or inquire about a product, please contact our Sales Team at 1.888.841.4726, and press 1

Please note that it may take us up to 2 business days to reply.

Customer Service

Monday – Friday: 9am – 5pm EST
Saturday – Sunday:Closed

Product Questions & Sales

Monday – Friday: 10am – 6pm EST
Saturday – Sunday:Closed

White Glove In-Home Delivery Guidelines

Prepare for your white glove delivery

If you’ve selected White Glove Delivery, your new purchase will be delivered inside your home. To help our delivery team, please complete the following steps before they arrive. Failure to follow these instructions can result in additional fees.

  1. Determine where to place your new furniture.
    It’s important to decide ahead of time where your new furniture will be placed.
  2. Measure once, then measure again to be sure.
    Once you’ve decided where you’d like your new furniture to go, consider the best route for delivery through your home. Try to choose the easiest path from the point of entry to the intended room, with minimal turns, obstacles, hallways and stairs. Carefully measure the following dimensions to make sure your doorways and other passages offer sufficient clearance for your new furniture.

    • Exterior doorway: Height, width and distance from opposite wall.

    • Staircases: If delivery is to a room on another floor please contact us prior to making your purchase so we can confirm delivery is available.

    • Elevators: If you live in an apartment with access to an elevator, please measure the elevator door opening, interior height and distance from opposite wall.

  3. Clear the delivery path.
    • Pets: Please sequester pets in area that they will not be able to interfere with the delivery.
    • Lighting fixtures: Make sure there’s adequate clearance below low-hanging and wall-mounted light fixtures.
    • Wall decor: Particularly if your home has narrow passageways, remove artwork and other hanging objects.
    • Area rugs: Be sure to remove small rugs, runners and other potentially slippery floor coverings.
    • Doors: Remove doors if necessary.
    • Service elevators: If you live in an apartment with access to a service elevator, remember to reserve it if necessary.
  4. Provide access from outside. For the safety of our delivery team, please be sure to remove any obstacles from your driveway and walkways prior to their arrival. During winter months, your driveway and walkways should be cleared of snow and ice.

Shipping + Delivery

General Shipping Information
  • Shipping time is approximately 5-14 business days, Mon–Fri, daytime hours. White Glove Delivery takes longer.
  • Additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible; please call for details about your location.
  • An adult (18 years or older) must be present to accept delivery, no exceptions.
  • Our carrier will call 1–2 days before your delivery date to schedule an estimated time of delivery.
  • Shipping is provided by a freight carrier and your furniture will ship in a protected crate with full retail value insurance. The freight company will call you prior to delivery to set up a delivery window.
  • We can ship to a domestic freight forwarder of your choosing for delivery overseas. Items delivered to a freight forwarder need to be inspected prior to shipping internationally. Please note we are unable to provide return shipping or arrange pickups for international freight forwarder shipments. If an item arrives damaged or incorrect and was shipped internationally via freight forwarding service, you will be responsible for arranging and covering the cost of returning the product to our facility in the United States.

Curbside Freight Delivery

When the freight carrier arrives at your home they will take the crate off the truck and move it into your garage or adjacent covered area assuming you have a paved driveway less than 50ft and does not have a steep incline. The freight carrier does not provide disassembly services and cannot move the crate to any other part of your home. All the materials from the crate are safe to throw out with your trash.

White Glove Delivery

White Glove Delivery is our premium delivery service that includes delivery to the room of your choice, unpacking, assembly, and debris removal. If you choose this option, we will contact you after your order is placed to discuss details regarding your delivery.

Your final delivery location must be a first floor location. Any location that includes more than 4 steps is not considered a first floor location. If the delivery location is your deck or patio and it is accessible from an inside door on the first floor of your home it may also be considered a first floor location. The use of a freight elevator does not necessarily constitute a non-first floor location.

You must be present to receive the delivery and be present during the entire assembly and installation. If you are not home when the delivery arrives or you cancel or reschedule on the same day that your delivery is scheduled you may be charged up to $600 for redelivery depending on your location.

Assembly does not include TV mounting, electrical hookup or training and is capped at 45 minutes. Installers are not employees of Hinterland Supply Co. and cannot answer questions about the function or use of the cabinet, lift or your TV.

Installation Instructions

It typically takes 2-3 people to move the cabinet into place and 1-2 people to mount the TV (which takes about 15 minutes).

Most of our hidden TV lift cabinets are heavier than the furniture you may be used to due to the additional weight of the lift and TV and therefore many people choose to hire someone to help with installation. If you will require the installation of electrical outlets or other audio/video cabling or equipment such as speakers, control systems, home automation systems or other technical services we highly recommend using a professional audio/video integrator.

VIEW INSTALLATION INSTRUCTIONS

Production Times

Current Production Lead Time: 14-16 Weeks

Each Hinterland Supply Co. hidden TV lift cabinet is made to order and scheduled in our production queue at the time your order is placed. The lead time shown when you order is the estimated time before production begins, and it appears on the product page, in the cart, at checkout, and in your order confirmation email. Once your order is placed, it is assigned a position in our queue, and that quoted production lead time does not change as your order moves toward production, even if the current lead time on our website later increases or decreases.

The total time for your cabinet to arrive includes the quoted production lead time, the time required to build your cabinet, and the shipping time after it leaves our shop. Most cabinets take approximately 7–14 business days to build once production begins, depending on the design, selected options, finish schedule, material availability, quality control, and current shop capacity. Lead times are estimates, not guaranteed completion or delivery dates. For shipping details, including Garage Delivery and White Glove Delivery timelines, please see our Shipping + Delivery page.

To request the most accurate update on your order, please submit the form below.

Rush Orders

Rush orders are available for a fee of $1,500.00 and are subject to availability. Please reach out to us by email or phone to see if a rush order is available.

Domestic and International Shipping

Delivery to Alaska, Hawaii and U.S. Territories

Shipping for larger items is quoted upon request; please call 1 (888) 841-4726 to place your order.

Canada

Shipping to Canada is limited to curbside/garage delivery. All pricing is in USD. Receiver is responsible for customs brokerage.

International Delivery

Please contact us for options. All pricing is in USD.

Additional Shipping Fees

Additional fees may be incurred at the sole expense of the purchaser for the following items:

  1. Detaining the driver. If the driver is detained at the destination by the receiver.
  2. Storage Fees. Delivery appointments must be made within 48 hours of the freight arriving at the destination terminal. If you do not set your appointment within that time then a $45.50 per day charge is incurred.

Other charges may be incurred as documented at these tariff rules: Special Rules & Tariffs.

Care + Maintenance

Wood

Our Furniture Woods

Ash
Lightly colored and straight-grained, ash is dense and strong.

Cherry
A durable wood, cherry has a rich, reddish color that darkens over time.

Oak
Heavy and exceedingly durable, this lightly colored wood has a prominent grain pattern and dense constitution.

Teak
A dense and durable wood often used in outdoor furniture, teak is yellow to dark brown in color. It develops a grey patina over time if it is exposed to the elements.

Walnut
Strong and hard without being extremely heavy, Walnut is dark brown in color and often has a highly figured grain.

Responsible Wood Sourcing

Hinterland Supply Co. is committed to conserving, protecting and restoring natural resources. We fully support responsible forest management practices that promote ecosystem sustainability, biodiversity and long-term environmental, social and economic benefits.

Wood Applications

Laminate
Laminated is formed by bonding together layers of wood or synthetic materials, and then applying them to a substrate.

MDF (Medium-Density Fiberboard)
A durable substitute for solid wood, MDF is manufactured from wood fibers and usually coated with veneer or laminate.

Solid Wood
A term used to describe furniture components that are milled completely from natural wood.

Veneers
Taking advantage of wood grain’s natural beauty, these thin, flat panels sliced from larger pieces of solid wood are fixed to a substrate of engineered material, such as MDF or solid wood.

Wood Finishes

Ebonized
A chemical process that darkens a wood’s surface permanently and dramatically, ebonizing is most commonly used on oak and walnut furniture.

Lacquer
A hard, clear and heat-resistant coating applied to natural or painted surfaces.

Oil
A renewable coating that protects surfaces and enhances their wood grain.

Polyurethane
A modern, synthetic coating that is tougher than traditional top coatings.

Powder Coat
A dry finishing process whereby finely ground, electrostatically charged particles of pigment and resin are sprayed on a surface and then heated until they fuse and cure.

Soap
Used on light woods such as oak, this coating of rubbed–on soap flakes produces a smooth, matte finish. It must be reapplied periodically.

Satin
Available in natural and synthetic options, these substances color and highlight wood grain. They can be water- or oil-based and are usually covered with a topcoat of varnish, oil or wax.

Wax
A renewable finish that protects wood and creates a glossy appearance, wax can be used on bare or stained pieces.

Wood Cuts

Flat-Sawn
Flat-sawn (or plain-sawn) wood is the most commonly used lumber. The face can feature both straight and cathedral-shaped patterns, while the end grain has horizontal or slightly cupped figuring.

Quarter-Sawn
Nearly all quarter-sawn wood has a fine, straight grain pattern on its face; its end grain has a vertical pattern. (The main exception is quarter-sawn red and white oak, which features dramatic flecking and wavy ribbons.) Quarter-sawn is more labor-intensive than flat-sawn; it yields a very stable finished product.

Care
  • Avoid exposing wood to direct heat and sunlight
  • Maintain consistent humidity in the space to prevent excessive expansion and contraction of wooden pieces and joints.
  • Wipe up spills immediately with a clean, dry cloth.
  • Use coasters for drinks to prevent moisture from contacting surfaces.
  • Use trivets for hot pans and dishes to prevent damage to finishes and underlying wood.
  • Keep rough and sharp objects away from wood surfaces.
  • Apply protective pads to the undersides of items being displayed on wood surfaces, including those with rubber feet or bumpers.
Cleaning
  • Dust wood frequently with a soft, slightly damp lint-free cloth, and then wipe dry.
  • Avoid using abrasives, harsh chemicals and aerosol-powered cleaners on finishes and veneers.
  • Use waxes and oils as recommended with each product to maintain moisture and provide a protective coating. Apply these products only to the piece’s wood and veneer parts, always testing first on an inconspicuous spot.
  • Maintain oiled veneers by very lightly brushing wood areas in the direction of the grain with a fine Scotchbrite pad, which will open the wood’s pores and remove fingerprints and dirt. Follow with oil as recommended, wiping off excess with a soft, dry cotton cloth and smoothing in the direction of the grain.
  • Repair minor stains, scratches, and water rings by rubbing the surface lightly in the direction of the wood grain with No. 000 steel wool, and then applying a scratch-removing polish with a color and value that simulates the veneer.
  • If surface scratches are deep, consult a professional furniture refinisher.

Outdoor Furniture

Left to weather naturally outdoors, unfinished teak, oak, ipe and cedar will gradually change color to a soft silver-grey as pigments in the surface layer begin to fade. We recommend allowing outdoor furniture to weather that way. However, if left in shade for long periods, it’s possible for the furniture to retain surface moisture and eventually develop mildew, which should not be allowed to fester.

Care
  • Clean teak furniture thoroughly once or twice a year.
  • Use customized Hinterland Supply Co. rain covers for furniture left outdoors for long periods of inclement weather.
  • In winter, store teak pieces and cushions in a shed or garage.
  • Store cushions separately from furniture to prevent transfer of moisture.
  • Brush dirt off the cushions before it becomes embedded; wipe up spills and spot-clean stains as soon as they occur.
Cleaning
  • Remove mildew with a teak cleaner, available at local hardware stores. Use a soft bristle brush to help with cleaning. Rinse thoroughly after cleaning and place furniture in a sunny area to dry.
  • Clean the cushions with a solution made by dissolving 2 ounces (1/4 cup) of mild detergent – such as Woolite® laundry detergent or Dawn® dish-washing liquid –in a gallon of lukewarm water. Use a sponge or soft bristle brush to apply the mixture to the textile, allowing it to soak in. Once it has, rinse the cushion to remove solution residue and allow fabric to air-dry.

Plastic

Plastic is a broad term than can describe a variety of materials used in furniture at Hinterland Supply Co. Fortunately, the care and cleaning of these materials, despite their subtle differences in composition, follows the same general steps.

Care
  • Dust regularly with a soft, damp cloth.
  • Keep rough and sharp objects away from plastic surfaces to avoid scratches.
Cleaning
  • Wash plastic surfaces with a soft cloth dampened with a solution of mild detergent and warm water. Rinse thoroughly and dry with a soft cloth.
  • Avoid abrasive solvents, scrubber sponges, and kitchen cleaners.

Refund / Exchange Policy

This Refund and Cancellation Policy (“Policy”) governs the terms and conditions applicable to the return, cancellation, and refund of products sold by Hinterland Supply Co. (“Company,” “we,” or “us”). By placing an order with us, you (“Customer” or “you”) agree to be bound by the terms set forth herein.

1. Governing Terms

In the event of any conflict between this Policy and a written contract, invoice, or purchase agreement signed by the Customer and accepted by Hinterland Supply Co., the signed agreement shall control.

2. Return of Non-Custom Goods

2.1 Eligibility. Returns are accepted for eligible non-custom items (e.g., accessories or décor not classified as Hidden TV Lift Cabinets or custom products) within thirty (30) calendar days of the Customer’s receipt of the item.

2.2 Conditions. To be eligible for return, items must be unused, unmodified, in original packaging, and in the same condition in which they were received. The return must include proof of purchase. Items returned in a damaged or altered condition may be rejected at the Company’s sole discretion.

2.3 Return Procedure. Customers must submit a return request to support@hinterlandsupply.co and receive written authorization before shipping any item back. Unauthorized returns may not be accepted.

2.4 Costs and Refunds. Customers are solely responsible for the cost of return shipping. Upon receipt and satisfactory inspection of the item, the Company will issue a refund for the original purchase price, less any applicable shipping charges, restocking fees, or banking/transaction fees.

3. Ready-To-Order Hidden TV Lift Cabinets – Cancellation Policy

3.1 Applicability. This Section applies exclusively to Hidden TV Lift Cabinets sold from our Ready-To-Order collection, which includes models purchased directly from our website without customization.

3.2 Non-Refundable Fees. All cancellations, regardless of timing, are subject to non-refundable banking or payment processing fees.

3.3 Cancellation Timeframes.
(a) Cancellations made within ten (10) calendar days of order placement will be accepted, subject only to deduction of banking or transaction fees.
(b) Cancellations made after ten (10) calendar days, but prior to the commencement of production, are subject to a ten percent (10%) re‑allocation fee.
(c) Cancellations requested after the commencement of production will incur a twenty-five percent (25%) cancellation fee.

4. Custom Orders – Cancellation and Return Policy

4.1 Definition. Custom Orders include any product that is built to order, personalized, or modified to customer specifications, including but not limited to custom Hidden TV Lift Cabinets.

4.2 Cancellation Window. Customers may cancel Custom Orders without penalty within seventy-two (72) hours of order placement.

4.3 Non-Cancellable Orders. After seventy-two (72) hours from order placement, Custom Orders become non-cancellable and non-refundable under any circumstances, except as expressly approved in writing by Hinterland Supply Co. at its sole discretion. In such cases, the Customer will remain liable for all costs incurred by the Company to date, including material and administrative costs. However, the Customer shall not be liable for any future unpaid balance that has not yet been invoiced or incurred.

4.4 Non-Refundable Payments. Any payments made toward a Custom Order—whether designated as a “deposit,” “retainer,” “initial payment,” or otherwise—are strictly non-refundable and shall be retained by the Company to cover administrative, design, procurement, and material costs, whether or not production has commenced.

4.5 No Returns. All Custom Orders are final sale and are not eligible for return, refund, or exchange.

5. Hidden TV Lift Cabinets – No Returns / Optional Consignment

5.1 No Standard Returns. All Hidden TV Lift Cabinets, whether custom or Ready-To-Order, are non-returnable and non-refundable.

5.2 Optional Consignment Program. As a courtesy and at its sole discretion, the Company may offer to assist Customers in the resale of a Ready-To-Order Hidden TV Lift Cabinet through a consignment program, subject to the following conditions:

(a) Shipping and Re-Crating. The Customer is responsible for the cost of return shipping and crating. Upon request, the Company will provide a quote for pickup, re-crating, and return shipping services. The Customer acknowledges that these return logistics costs may substantially exceed the original outbound shipping cost, which was partially subsidized within the product price.

(b) Inspection and Repair. Upon receipt, the Company will uncrate and inspect the cabinet. If refurbishment or repairs are required and the associated costs are reasonably expected to exceed the standard consignment fee described below, the Company will provide a revised consignment quote to cover those repairs. The Company reserves the right to decline the consignment if the item is damaged beyond economical repair or unsuitable for resale.

(c) Listing and Sale. If approved for consignment, the item will be offered for resale as a refurbished unit. The resale price and applicable discount will be mutually agreed upon in writing by the Company and the Customer.

(d) Consignment Fee. Upon sale of the item, the Company will retain a consignment fee equal to ten percent (10%) of the final sale price. This fee is intended to cover the costs of refurbishment, uncrating, storage, customer service, marketing, and re-crating of the piece. The remaining proceeds, after deduction of this fee and any previously quoted additional refurbishment costs, will be remitted to the Customer.

(e) Disclaimer. The Company makes no guarantees regarding the resale timeline, resale value, or the likelihood of sale, and retains full discretion to decline consignment participation.

6. Damaged or Defective Items

6.1 Customers must inspect all shipments immediately upon delivery. Any claims for damaged, defective, or incorrect items must be reported in writing within five (5) business days of delivery.

6.2 In the event of a verified defect or damage not attributable to shipping, the Company may, at its sole discretion, offer a repair, replacement, partial refund, or store credit. No refund or replacement will be issued for items damaged in transit until the applicable insurance claim has been processed and resolved, which may take between three (3) and six (6) weeks.

7. International Orders

Customers placing orders from outside the United States are solely responsible for all international shipping fees, customs duties, taxes, and return shipping costs. These costs are non-refundable.

8. Refund Processing

Approved refunds will be issued to the original payment method within five (5) business days of return receipt and inspection. The Company is not responsible for delays in processing caused by third-party financial institutions.

9. Limitation of Liability

Under no circumstances shall Hinterland Supply Co. be liable for any indirect, incidental, special, punitive, or consequential damages. The Company’s maximum liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by the Customer for the applicable product.

10. Modifications

The Company reserves the right to amend this Policy at any time without prior notice. The version in effect at the time of order placement shall govern.

Terms of Service

Other Terms & Policies

Refund / Exchange Policy

Privacy Policy

Shipping Policy

Your Consent
By using this site, you consent to our terms and conditions.

Trelly Holdings LLC’s TERMS & CONDITIONS OF USE

Effective immediately.

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Privacy. Company uses its own and third-party cookies to improve your experience and our services, by analyzing how people use our website. By continuing to use the Websites, you accept the use of cookies. Additionally, by using the Websites, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Websites may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Copyright. All Content included on the Websites, such as text, images, graphics, logos, icons, audio and video clips, digital downloads, data compilations, and software, and the compilation of all Content on this Websites is the exclusive property of Company, its licensors, or its suppliers and protected by the United States Copyright Act and international copyright laws. Nothing stated or implied on the Websites gives you any license or legal right under any copyright of Company or any third party. Federal and state laws prohibit you from duplicating, copying, reproducing, broadcasting, modifying, editing, distributing, displaying, publishing, performing, circulating, or transmitting any Content or part of the Websites for any purpose.

Trademarks. All trademarks, logos and service marks (the “Marks”) displayed on the Websites are owned by Company and/or third parties. You are prohibited from using any of the Marks without the express, prior, written permission of Company or such third party. If you would like information about obtaining Company’s permission to use the Content on your website, please e-mail us at shipping@hinterlandsupply.com. All Marks on our Websites are trademarks, registered trademarks, and/or trade dress of Company in the U.S. and/or other countries and are owned exclusively by Company. Company’s trademarks and trade dress may not be used in connection with any product or service that is not Company’s in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Company. All other trademarks not owned by Company that appear on the Websites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Company. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Websites confers on you any license or right under any patent, copyright, or trademark of Company or any third party.

Materials You Post on the Websites.You may post reviews, comments, photos, and other materials, send emails and other electronic communications, and submit suggestions, comments, questions, or other information, so long as the materials are not illegal, obscene, threatening, defamatory, and/or objectionable in Company’s sole discretion, and so long as the materials don’t invade anyone’s privacy, otherwise injure anyone, or infringe on intellectual property rights. In addition, the materials you post may not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any materials. If you do post or submit material, you grant Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such materials throughout the world in any media.You grant Company and its sublicensees the right to use the name that you submit in connection with such materials, if they choose. You represent and warrant (1) that you own or otherwise control all of the rights to the materials that you post; (2) that the materials are accurate; (3) that use of the materials you supply does not violate this policy and will not cause injury to any person or entity; and (4) that you will indemnify Company for all claims and/or damages it suffers resulting from materials you supply. Company reserves the right, but not the obligation, to monitor and edit or remove any activity or materials in its sole discretion. Company explicitly disclaims, takes no responsibility for, and assumes no liability for any materials posted by you or any third party.

Copyright Complaints. Company respects the intellectual property of others. It is Company’s policy, as appropriate and in its sole discretion, to terminate the accounts of users who infringe upon the copyrights of third parties. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at:

Trelly Holdings LLC
232 South St., Ste 100
Rochester, MI 48307

and include the following information in writing, which is required pursuant to the Digital Millennium Copyright Act (“DMCA”):

(1) A detailed description of the copyrighted work that you claim has been infringed.

(2) A description of where the material that you claim is infringing is located on the Websites reasonably sufficient to allow Company to locate the material.

(3) Your address, telephone number, and e-mail address.

(4) A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

(5) A statement by you made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

(6) Your physical or electronic signature, if you are the copyright owner or authorized to act on the copyright owner’s behalf, or the physical or electronic signature of the owner or person authorized to act on behalf of the owner of the copyright that has been allegedly infringed upon.

You acknowledge that if you fail to comply with all of the above requirements, your DMCA notice may not be valid. Please see 17 U.S.C. § 512 for more information regarding the DMCA and DMCA notifications.

Risk of Loss. All items that you order and purchase from Company through the Websites are transported and delivered by an independent carrier, unaffiliated with Company. Title to the items you have purchased, as well as risk of the items’ loss, passes to you once Company delivers the items to the carrier. In the event of a lost package, please contact Company’s customer service department at shipping@hinterlandsupply.com to assist with a shipping claim.

Product Descriptions & Availability. While Company tries to accurately describe its products and their availability, Company does not represent or warrant that its product descriptions, availability, and/or any other Content are free of error, complete, up to date, or reliable. Please note that colors of Company products may appear differently on your computer monitor than they are in reality. Most Company products are available to view at Company retailers throughout the world. If a product offered by Company itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and Limitation Of Liability. Company makes no representations or warranties about the accuracy, reliability, completeness, or timeliness of the Content or about the results to be obtained from using the Websites and the Content. ANY AND ALL USE OF THE WEBSITES AND THE CONTENT IS AT YOUR OWN RISK. Changes are periodically made to the Websites and may be made at any time by Company in its sole discretion. Some Content on the Websites may be provided by third parties and Company explicitly disclaims all responsibility for any such Content provided by third parties.

13.1. Websites. Your use of the Company Websites is at your own risk. If you are dissatisfied with any of the Content or other contents of the Company Websites or with these Terms, your sole remedy is to discontinue use of the Company Websites. THE WEBSITES AND ALL INFORMATION, CONTENT, MATERIALS, SOFTWARE, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITES OR THE INFORMATION, CONTENT, MATERIALS, SOFTWARE, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITES, UNLESS OTHERWISE SPECIFIED IN WRITING SIGNED BY AN AUTHORIZED COMPANY REPRESENTATIVE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITES IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALTHOUGH COMPANY TAKES COMMERCIALLY REASONABLE MEASURES TO PROTECT ITS CUSTOMERS PERSONAL INFORMATION, COMPANY DOES NOT WARRANT THAT (1) THE WEBSITES, (2) INFORMATION, CONTENT, MATERIALS, SOFTWARE, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITES, (3) THE WEBSITES’ SERVERS, OR (4) E-MAIL ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EXCLUDING COMPANY’S INTENTIONAL MISCONDUCT, COMPANY EXPLICITLY DISCLAIMS AND WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITES OR FROM ANY INFORMATION, CONTENT, MATERIALS, SOFTWARE, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITES, UNLESS OTHERWISE SPECIFIED IN WRITING SIGNED BY AN AUTHORIZED COMPANY REPRESENTATIVE.

13.2. Products. Company products are warranted to the original retail purchaser to be free from defects in materials and workmanship, as described in the materials included with the products. All warranty items are required to be evaluated at Company. Decisions will be made at the sole discretion of the Company Warranty Department. If an item is covered under our warranty policy (see below), upon warranty inspection, Company will first seek to repair your Company product. If repair is not feasible or reliable then Company will seek to replace the product with the same or like product given availability. If you purchase a Company product from any Company Websites that you believe is defective, please contact our customer service department at shipping@hinterlandsupply.com and make arrangements to return the product to us with your receipt and proof of purchase showing the purchase date. The Company will inspect, and if a warranty issue is found, will repair or replace the product at our sole discretion. If Company determines that there is no warranty issue with the returned product, the product will be returned to you with a note of explanation. COMPANY’S LIABILITY UNDER THIS LIMITED WARRANTY IS EXPLICITLY LIMITED SOLELY TO SUCH REPAIR OR REPLACEMENT. UPON EXPIRATION OF THE WARRANTY PERIOD, COMPANY SHALL HAVE NO LIABILITY UNDER THIS LIMITED WARRANTY OR OTHERWISE. THE FOLLOWING ARE EXPLICITLY EXCLUDED AND NOT COVERED BY THIS LIMITED WARRANTY: (1) DAMAGES DUE TO NORMAL USE AND WEAR; (2) DAMAGES DUE TO ABUSE OR ACCIDENTS; (3) COMPANY PRODUCTS THAT HAVE BEEN RESOLED OR IN ANY WAY MODIFIED; AND (4) THE FIT OF ANY COMPANY PRODUCT. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND EXCEPT AS OTHERWISE SPECIFIED ABOVE, COMPANY MAKES NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY AS TO THE DESIGN, CONDITION OR QUALITY OF MATERIALS AND WORKMANSHIP TO THE PURCHASER OF THE GOODS AND/OR ANY OTHER PERSON WHATSOEVER. NOTHING CONTAINED IN THE FOREGOING SENTENCE IS INTENDED TO RELEASE THE SELLER FROM LIABILITY FOR ORDINARY DAMAGES FOR PROVEN PRODUCT LIABILITY CLAIMS.

13.3. Please note that some state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If you are a resident of such a state and these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Reserved Rights. Company reserves the right to do any of the following, for any reason, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Websites, or any portion of the Websites; (2) to modify or change the Websites, or any portion of the Websites, and any applicable policies or terms; (3) to interrupt the operation of the Websites, or any portion of the Websites, as necessary to perform routine or non-routine maintenance, error correction, or other changes; and (4) discontinue or restrict your use of the Websites.

WARNING: CLIMBING, MOUNTAINEERING, BOULDERING, HIKING, AND RELATED ACTIVITIES, ARE POTENTIALLY LIFE THREATENING, HAZARDOUS, AND DANGEROUS. By purchasing or using any Company equipment in any manner, you agree that you are: (1) personally and solely responsible for: (a) learning and knowing the limits and capabilities of the equipment and yourself, (b) the proper use of and techniques for such equipment, (c) making responsible, sound decisions in changing situations, and (2) assuming all risks and accepting full and complete responsibility for any and all damages and injury of any kind to yourself or others, including death, paralysis, and serious injury, which may result from or is related to your use of any equipment manufactured by or purchased through Company, its partners, Websites, or retailers. In addition, YOU AGREE TO ASSUME ALL RISKS AND ACCEPT FULL AND COMPLETE RESPONSIBILITY FOR ANY AND ALL DAMAGES AND INJURY OF ANY KIND, INCLUDING DEATH, PARALYSIS, AND SERIOUS INJURY, WHICH MAY RESULT FROM OR IS RELATED TO YOUR USE OF OR RELIANCE UPON ANY MATERIALS OR INFORMATION PRODUCED BY COMPANY, ITS PARTNERS, AND/OR THAT IS CONTAINED IN ANY COMPANY WEBSITES, CATALOGS, PUBLICATIONS, OR OTHER COMPANY MATERIALS. Resources like the Company Websites and publications can provide useful information and tips, but they are no substitute for good decision-making, safe and appropriate use of equipment, or professional instruction for the numerous hazardous situations in which you may choose to use Company products.

Disclosure of Your Information.You agree and Company reserves the right, at all times and without further notice, to disclose any information that Company deems necessary to comply with any applicable law, regulation, administrative or legal process or governmental request. Company also may disclose your information when Company determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes. You agree that Company may disclose any information we have about you (including your identity) if Company determines that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Websites, or to identify, contact or bring legal action against someone who may be causing injury to or interference with, either intentionally or unintentionally, the Websites, Company’s rights or property, or the rights or property of the Websites’ users, including Company’s customers. You acknowledge and agree that Company may preserve any transmittal or communication by you, including emails, through the Websites or any service offered on or through the Websites, and may also disclose such data if required to do so by law or Company determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms, (3) respond to claims that any such data violates the rights of others, and/or (4) protect the rights, property or personal safety of Company, its employees, users of or visitors to the Websites, and the public.

Indemnity.YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPANY, ITS SUCCESSORS, AND ASSIGNS, AND ITS AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CO-BRANDERS OR OTHER PARTNERS, HARMLESS FROM ANY DEMANDS, DAMAGES, LOSS, LIABILITY, CLAIMS OR EXPENSES (INCLUDING ATTORNEYS’ FEES AND JUDGMENTS OF ANY KIND OR NATURE), MADE AGAINST OR INCURRED BY COMPANY, BY YOU, ANY PERSON OR ENTITY ACTING ON YOUR BEHALF, AND/OR ANY THIRD PARTY RELATED TO, ARISING OUT OF OR IN CONNECTION WITH YOUR IMPROPER USE OF THE WEBSITES, YOUR BREACH OF ANY OF THESE TERMS, AND/OR ANY OTHER VIOLATION BY YOU THAT CREATES LIABILITY FOR COMPANY. This provision may be unenforceable or inapplicable within the State of New Jersey and other states.

Applicable Law; Dispute Resolution; Arbitration; Jury and Class Action Waiver; Miscellaneous Provisions. By visiting or using any Company Websites, you agree that:

(1) All matters relating to these Terms, and/or your access to or use of the Websites, including all disputes, will be governed by the laws of the United States and by the laws of the State of Minnesota without regard to its conflicts of laws provisions.

(2) In the event of any controversy or dispute between Company and you arising out of or in connection with these Terms and/or your use of the Websites, Company and you shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within thirty (30) days, then either party may request that such controversy or dispute be mediated. The mediation may be conducted in person, through the submission of documents, by phone or online. If conducted in person, the mediation shall take place in New Brighton, Minnesota. If the dispute is not resolved through mediation within a reasonable time (not to exceed sixty (60) days from the mediation request), then the parties shall be free to pursue any right or remedy available to them under applicable law through binding arbitration as described below.

(3) BINDING ARBITRATION: In the event of any dispute arising under or relating to these Terms your access to or use of the Websites (including products or services sold or distributed by Company through Company Websites), such dispute will be finally and exclusively resolved by binding arbitration. NEITHER YOU NOR WE SHALL HAVE THE RIGHT TO LITIGATE ANY CLAIM IN COURT OR TO HAVE THE CLAIM DECIDED BY A JUDGE OR JURY. DISCOVERY RIGHTS, SUCH AS EACH PARTY’S RIGHT TO THE EXCHANGE OF PREHEARING INFORMATION OR PREHEARING TAKING OF SWORN TESTIMONY, MAY ALSO BE LIMITED IN ARBITRATION. All disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA) and, where appropriate, the AAA’s Consumer Arbitration Rules, both of which are available at the AAA website www.adr.org. (http://www.adr.org/) The arbitration may be conducted in person, through the submission of documents, by phone, or online, at the Company’s sole discretion. If conducted in person, the arbitration shall take place in Boulder, Colorado. The parties may litigate in court to compel arbitration, to stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator. The Federal Arbitration Act and federal arbitration law apply to these Terms.

(4) CLASS ACTION WAIVER: Any arbitration or proceeding shall be limited to the dispute between you and us individually. To the full extent permitted by law, (a) no arbitration or proceeding shall be joined with any other; (b) there shall be no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (c) there shall be no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

(5) You hereby irrevocably waive, to the fullest extent permitted by law, (a) any objection that you may now or hereafter have to such jurisdiction and venue and (b) any claim that any such arbitration proceeding has been brought in an inconvenient forum. Note that the preceding provision regarding venue may not apply if you are a consumer based in the European Union, however, in all cases, the United Nations Convention on Contracts for the International Sale of Goods shall not apply in any dispute arising out of or related to these Terms;

(6) Any and all claims arising out of or related to these Terms must be brought by you within one (1) year after the cause of action arises, or such claim or cause of action is forever and irrevocably barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation.

(7) No recovery may be sought or received by you against Company for damages other than your out-of-pocket expenses, excluding attorney fees.

(8) A printed version of these Terms and of any notice given in electronic form shall be admissible in any mediation or arbitration proceeding based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. All headings in these Terms are for convenience or reference only and shall be ignored in construing these Terms.

(9) Company’s failure to enforce all or any part of these Terms or respond to a breach thereof by you or any other party shall not in any way be construed as a waiver or a relinquishment of any right granted Company hereunder of the future performance of all or any part of these Terms, and your obligations set forth in these Terms shall continue in full force and effect.

(10) If any provision in these Terms is held invalid or unenforceable under applicable law, the invalid or unenforceable provision will be modified to the minimum extent necessary and deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions of these Terms will continue in full force and effect.

(11) These Terms contain the entire and final agreement regarding Company Websites and their Content and supersede any prior or contemporaneous communications between you and Company regarding the Websites.

(12) Any offer for any feature, product or service made on the Websites is void where prohibited. If you choose to access the Websites from outside the U.S., you are solely responsible for complying with applicable U.S. and local laws. Although the Websites may be accessible worldwide, not all products or features provided or offered through the Websites are available in all geographic locations, or available (legally or otherwise) for use outside of the U.S. Company reserves the right to limit, in its sole discretion, the provision and quantity of any product or feature shown on the Websites to any person or geographic area.

(13) All rights not explicitly granted in these Terms are hereby reserved by Company.

(14) By continuing to use the Company Websites, you hereby agree and intend to be bound by these Terms.

Privacy policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the hinterlandsupply.co website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Trelly Holdings LLC (doing business as “Hinterland Supply Co.”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Table of contents

  1. Automatic collection of information
  2. Collection of personal information
  3. Privacy of children
  4. Use and processing of collected information
  5. Managing information
  6. Disclosure of information
  7. Retention of information
  8. Cookies
  9. Data analytics
  10. Do Not Track signals
  11. Email marketing
  12. Links to other resources
  13. Information security
  14. Data breach
  15. Changes and amendments
  16. Acceptance of this policy
  17. Contacting us

Automatic collection of information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.

Collection of personal information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).

We receive and store any information you knowingly provide to us when you create an account, publish content, or fill any forms on the Website. When required, this information may include the following:

  • Account details (such as user name, unique user ID, password, etc)
  • Contact information (such as email address, phone number, etc)
  • Basic personal information (such as name, country of residence, etc)

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.

We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.

Use and processing of collected information

We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.

Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.

We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

  • Create and manage user accounts
  • Send administrative information
  • Send product and service updates
  • Respond to inquiries and offer support
  • Request user feedback
  • Improve user experience
  • Enforce terms and conditions and policies
  • Protect from abuse and malicious users
  • Respond to legal requests and prevent harm
  • Run and operate the Website and Services

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Managing information

You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so by contacting us.

Disclosure of information

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any information with unaffiliated third parties.

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes. We will share and disclose your information only with the following categories of Service Providers:

  • Product engineering and design services

We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Retention of information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, as long as your user account remains active, until the purchase order or Services are fulfilled, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law.

We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Cookies

Our Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for security and personalization, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

Data analytics

Our Website and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Website and Services. We do not use third-party analytics tools to track or to collect any personally identifiable information of our Users and we will not associate any information gathered from the statistical reports with any individual User.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. The Website and Services do not track its visitors over time and across third-party websites. However, some third-party websites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com

Email marketing

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Links to other resources

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.

Data breach

In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email.

Changes and amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services. This privacy policy was created with the help of WebsitePolicies.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:

support@hinterlandsupply.co

We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.

This document was last updated on July 17, 2023

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