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Shipping Information

At Hinterland Supply Co. our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items.

PRODUCTION TIMES

Our production process is queue based, so at the time you place your order you get the next slot available in our queue. Production times shown on our product pages are an estimate. To get the most accurate production estimates we recommend reaching out by email or phone. Please note, quoted production times are based on a snapshot at that moment and can change even later in the day. We recommend ordering as soon as possible if time is of an issue.

rush orders

Rush orders are available for a fee of $1,500.00 and are subject to availability. Please reach out to us by email or phone to see if a rush order is available.

shipping & Installation

Curbside Freight Delivery

Shipping
  • Shipping time is approximately 7-10 business days, Mon–Fri, daytime hours.
  • Additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible; please call for details about your location.
  • An adult (18 years or older) must be present to accept delivery, no exceptions.
  • Our carrier will call 1–2 days before your delivery date to schedule an estimated time of delivery.

Shipping is provided by a freight carrier and your furniture will ship in a protected crate with full retail value insurance. The freight company will call you prior to delivery to set up a delivery window. When the freight carrier arrives at your home they will take the crate off the truck and move it into your garage or adjacent covered area assuming you have a paved driveway. The freight carrier does not provide disassembly services and cannot move the crate to any other part of your home. All the materials from the crate are safe to throw out with your trash.

Installation

It typically takes 2-3 people to move the cabinet into place and 1-2 people to mount the TV (which takes about 15 minutes).

Most of our hidden TV lift cabinets are heavier than the furniture you may be used to due to the additional weight of the lift and TV and therefore many people choose to hire someone to help with installation. If you will require the installation of electrical outlets or other audio/video cabling or equipment such as speakers, control systems, home automation systems or other technical services we highly recommend using a professional audio/video integrator.

Domestic and international shipping

Delivery to Alaska, Hawaii and U.S. Territories

Shipping for larger items is quoted upon request; please call 1 (888) 841-4726 to place your order.

International Delivery

Please contact us for options.

ADDITIONAL SHIPPING FEES

Additional fees may be incurred at the sole expense of the purchaser for the following items:

  1. Detaining the driver. If the driver is detained at the destination by the receiver.
  2. Storage Fees. Delivery appointments must be made within 48 hours of the freight arriving at the destination terminal. If you do not set your appointment within that time then a $45.50 per day charge is incurred.

Other charges may be incurred as documented at these tariff rules: Special Rules & Tariffs.

Bespoke Custom Furniture Designed For Human Places

Contact Us

232 South St.

Rochester, MI 48307

1 (888) 841-4726

howdy@hinterlandsupply.co

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