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White Glove Delivery is our premium delivery service that includes delivery to the room of your choice, unpacking, assembly, and debris removal. If you choose this option, we will contact you after your order is placed to discuss details regarding your delivery. Your final delivery location must be a first floor location. Any location that includes more than 4 steps is not considered a first floor location. If the delivery location is your deck or patio and it is accessible from an inside door on the first floor of your home it may also be considered a first floor location. The use of a freight elevator does not necessarily constitute a non-first floor location. You must be present to receive the delivery and be present during the entire assembly and installation. If you are not home when the delivery arrives or you cancel or reschedule on the same day that your delivery is scheduled you may be charged up to $600 for redelivery depending on your location. Assembly does not include TV mounting, electrical hookup or training and is capped at 45 minutes. Installers are not employees of Hinterland Supply Co. and cannot answer questions about the function or use of the cabinet, lift or your TV. To use our White Glove Delivery Service please confirm the following: